Interactive Voice Response (IVR) allows your organizations to interact with customers through voice and DTMF tones via keypad without human assistance. By automating the call process, IVR systems allow your customers to serve themselves, thereby bringing in enterprise level standards of business communication. GVenture offers both inbound and outbound IVR solutions. With GVenture’ inbound IVR, you can automate routine transactions and capture and analyze customer data. GVenture’ outbound IVR solution allows businesses to send customers appointment reminders, shipment notifications, account activations, surveys, refills and reorders, and closing announcements. Both of GVenture’ inbound and outbound solutions deliver a personalized customer interaction by customizing solution based on the customers need. The IVR technology uses touch-tone or speech-recognition programs to answer customer questions, handle their requests or point them in the right direction. This is all done without the need for the customer to speak directly with an employee.
Increase outbound call center revenues Eliminate awkward delays when agents greet customers Boost agent productivity with predictive dialing Comply with Government regulations Keep costs in line with revenue opportunities Easily add agents to the system whether office based or virtualGVenture’s solutions for outbound call centers help you keep costs in line with revenue opportunities, quickly kick start sales and fundraising campaigns and track outcomes with reports. Increase your agents’ productivity with predictive dialer technology and comply with government regulations through intelligent call suppression.
Build interactive relationships customers love Service fluctuating call volumes with on-demand scalability Expand your workforce to any location Identify callers and route them to the right agents Analyze customer interactions and boost call center productivity Support for multiple inbound contact center channelsGVenture’s solutions for inbound call centers help you deliver outstanding customer experiences. You’ll have the tools you need to immediately connect callers with the right agents, scale capacity when inbound call center volumes spike, and boost agents’ productivity while enabling quick first contact resolution.
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